Customer service : +33(0)9.51.12.11.76

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Terms and conditions

TERMS AND CONDITIONS

Welcome to Kza.fr, Suzo SARL and its affiliates provide this website subject to the following conditions. If you visit or shop at Kza.fr , you accept these conditions.

This site is the exclusive property of SUZO Sarl. All content included on this site, such as text, graphics, logos, button icons and images, is the property of Suzo SARL and protected by French and international copyright laws. The compilation of all content on this site is the exclusive property of Suzo SARL. Any unauthorized reproduction and/or distribution of the content of this website is strictly prohibited. All rights reserved.

KZA is a registered trademark. The KZA trademark may not be used in connection with any third party’s product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits KZA.

Contact Information: SUZO KZA
1 rue du Coq d’Inde
31000 Toulouse - France
Siret : 43496583600050
Tél : +33 (0)9.51.12.11.76

ACCEPTANCE OF TERM :

The customer acknowledges having read, at the time of the order, the Terms & Conditions governing this website and expressly declares to accept them without reservation. These Terms & Conditions govern the contractual relationship between Kza and its customer, the two parties accepting them without reservation. These Terms and Conditions shall supersede any other conditions contained in any other document, unless previously agreed in writing.

PRODUCTS :

The photographs illustrating the products are not contractual. If errors occur, Kza’s responsibility shall not be engaged. Our product offerings are valid as long as they appear on our website and within the limits of available stocks. If, despite our vigilance, a product is unavailable, we will promptly contact you by phone or e-mail to change or cancel your order.

ORDER :

At its first order, the customer must indicate his/her personal information necessary for billing and delivery of products. The automatic registration systems are considered as proof of the nature, content and date of the order. Kza confirms its acceptance of the purchase order to the email address that the customer will specify. The sale will be considered to be concluded only following the confirmation of the order. Kza reserves the right to cancel any order from a customer with whom there is a dispute concerning payment of a previous order. Regarding the information given by the customer at the time of purchase, in case of an error in the shipping address, the seller may not be held responsible for failing to deliver the product.

DELIVERY :

We ship via parcel service “Colissimo de la Poste”.

If you want a shipping address different from billing address (exemple for a gift) you may specify the shipping address at the time of checkout.

The shipping charges are as follows:
Up to 4 items:
Metropolitan France & Corsica : 6,90€
Dom-Tom & International : 15€
Beyond 4 items, shipping costs will be automatically calculated.

DELIVERY :

Metropolitan France & Corsica : from 2 to 3 days
Dom-Tom & International : from 3 to 8 business days

For all orders placed before 1 P.M. (seller’s time), orders are shipped on the same day, otherwise orders are shipped the next day. Once the shipment is made, you will be immediately notified by e-mail and you can follow the shipment via a tracking number.

All orders are for the personal use of the customers, and customers or product recipients refrain from any partial or total resale of our products. The customer is entirely responsible for all taxes and duties that may be incurred in connection with the shipment of the order and Kza shall not be deemed responsible for paying such taxes and duties in the event the customer fails to do so.

Always check your order at the time of delivery. In the event the goods as delivered do not conform to the order, the customers may return as provided herein.

In case of force majeure, the seller shall be relieved from its obligation to deliver. Events of force majeure include, but are not limited to, the following : war, riot, fire, strikes, accidents and KZA supplier’s failure to deliver. The goods being shipped always travel at customer’s risk.

PRICE :

All prices are quoted in Euros. The price on the product does not include shipping. The price stated in the order confirmation is the definitive price, all taxes and VAT for France and the European Union countries. This price includes the price of the products, the costs of handling, packaging and storage of goods, shipping and commissioning.

SECURE PAYMENT :

The price charged to the customer is the price indicated on the order confirmation sent by Kza. The product price is payable the day of the order.

The following methods of payment may be used:

Credit cards: For the security of your payments, we use 3D-Secure system.This system improves the security of transactions and online payments. With E-Transactions you can set a server via the Crédit Agricole bank in a secure environment. Your credit card number is routed to the bank’s servers, your payment is made directly to a bank in a secure environment without going through our server.

The order taken by the customer shall be considered effective only after the bank payment centers have given their agreement. In case of refusal of such centers, the order is automatically canceled and the customer will be notified by email. In addition, KZA reserves the right to refuse any order from a customer with whom there is a pending dispute.

Checks:
Bank or postal account, make your check payable to KZA, we will ship your order after your check is processed (approximately 10 days after receiving your check). Send your check to:
SUZO KZA - 1 rue du Coq d’Inde - 31000 Toulouse - France

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY :
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY KZA ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. KZA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KZA WILL NOT BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. IN ANY EVENT, KZA’S RESPONSIBILITY SHALL BE LIMITED TO THE AMOUNT OF THE ORDER. APPLICABLE LAW

By visiting KZA.FR, you agree that the laws of France, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and KZA.

DISPUTES :

In case of a dispute, the customer is our first priority and we will reasonably seek to find an amicable solution. Any dispute relating in any way to your visit to KZA.FR or to products or services sold or distributed by KZA or through KZA.FR shall be adjudicated in the Tribunal de Commerce de Toulouse - France, and you consent to exclusive jurisdiction and venue in such courts.

LEGAL INFORMATION - PRIVACY :

Providing customer’s personal information is necessary for orders’ processing and delivery, preparing invoices and warranties. Failure to provide such information will not allow KZA to validate and process the order. In accordance with the law "Informatique et Libertés", the processing of personal information about customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer (Article 34 of the Act of 6 January 1978) has a right of access, revision, rectifiction and deletion of data concerning him/her. Unless it is necessary for processing an order, Kza will not communicate any personal information to third parties.

MANUFACTURING / QUALITY CONTROL :

For quality purposes, Kza checks its products at several steps of their manufacture and conducts different tests. On delivery to our warehouse, we verify that the goods are in good condition.

REFUND AND EXCHANGE :

Warranty and Service:
In all cases Kza will not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility of Kza is always limited to the value of the product in question, its value at date of sale and without possibility of appeal to the brand name or manufacturer of the product. Defective products or challenges or errors in the orders:

Any complaint about an order must be made through our customer service by email to kzainfo@kza.fr within 48 hours the goods are delivered. All claims or requests for exchange made after such deadline will be refused. Kza agrees to exchange a faulty item for the same item as soon as practicable within the limits of available stocks. In the event the same item is no longer available, Kza agrees to offer an equivalent item or, as a last resort, a credit.

Right of withdrawal and return:

1. You have the right to terminate the contract with Kza without penalty and without specifying the reason, within 14 (forteen) days from the date of receipt of goods purchased on www.kza.fr.
2. To terminate the contract please send us an e-mail to kzainfo@kza.fr giving us your invoice number, product details and the reason for the return.
3. The right of return - in addition to meeting deadlines and procedures described in the preceding paragraphs, the following conditions apply in case of product return:
a). please notify us by mail or telephone your request for return
b). the product must not have been either worn, used, modified, washed or damaged;
c). the label must be attached to the product;
d). the product must be returned in its original packaging;
e). products delivered must be sent to Kza into one shipment to the following address:
SUZO KZA - 1 rue du Coq d’Inde - 31000 Toulouse - France

If the terms, conditions and time limits for returning an order are not met, as specified herein, you will not be entitled to a refund of the sums already paid to Kza; however, you can request that the returned items be resent to you, in the same condition and at your expense. Otherwise, KZA may keep the items, in addition to the money already paid for their purchase.

Refund policy:

Regardless of the method of payment, and after verifying that the terms, conditions and time limits for returning an order are met and after acceptance of the products being returned, a refund is activated by Kza within 30 (thirty) working days from the date on which Kza has been advised of your decision to return the product.

CUSTOMER SERVICE AT YOUR LISTENING

Our customer care representatives will be happy to answer all your questions and assist you to place an order by phone. Feel free call us at +33 (0)9.51.12.11.76, from Monday to Saturday from 10 A.M. to 7 P.M. (seller’s time).

 
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